Privacy Policy

Bolo Gujarati is operated by Panaraim Pty Ltd ("we", "us", "our"). This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over your information.

We collect the following information:

• Account information: your email address and authentication details when you sign up or sign in.
• Child profile information: a first name and age for each learner profile you create, so we can tailor lessons and difficulty.
• Progress information: stars, levels, streaks, completed lessons, quiz results, saved words and favourites.
• Payment information: subscription status, billing dates and the number of active child profiles. Card details are handled by Stripe; we do not store them.
• Translation and audio requests: text you submit for translation or dictation, plus logs of whether the result was served from cache or generated by our AI provider.
• Technical information: device type, browser, app usage and error logs to help us keep the app working and secure.

We use your information to:

• provide, personalise and improve the app;
• track each learner's progress across devices;
• process subscriptions, trials and billing through Stripe;
• send service messages such as trial reminders, renewal notices and payment alerts;
• provide translations, phonetics and text-to-speech through our AI provider;
• enforce our Terms of Use and keep the app secure.

The app is designed for families. Child profiles are created and managed by the adult account holder. We only ask for a first name and age, and we do not knowingly collect personal information directly from children under 13 without parental involvement.

If you believe we have collected information from a child without appropriate consent, please contact us and we will delete it promptly.

We process personal information on the following legal bases:

• Contract: to provide the app and subscription services you signed up for.
• Legitimate interests: to improve the app, keep it secure and prevent abuse.
• Consent: where required, for example for optional communications or analytics cookies.
• Legal obligation: to comply with applicable laws and regulations.

We do not sell your personal information. We share it only with:

• Stripe, to process payments and manage subscriptions;
• Our hosting and authentication providers, to run the app and keep your account secure;
• Our AI provider, to generate translations, phonetics and spoken audio;
• Professional advisers or regulators, where required by law or to protect our rights.

Your data is stored in secure cloud infrastructure. Some service providers we use may process data in other countries. Where this happens, we rely on appropriate safeguards such as standard contractual clauses to protect your information.

We keep your information for as long as your account is active, and for a reasonable period afterwards to resolve disputes, enforce our terms, comply with legal obligations and support billing queries. You can request deletion of your account and data at any time.

The app uses essential cookies and local storage to keep you signed in, remember progress and support offline use. We only use non-essential cookies or analytics where you have given consent.

Translations, phonetics and spoken audio may be generated by automated systems. Text you submit is sent to our AI provider for processing. Please do not submit sensitive personal information such as medical details, addresses or identification numbers into the translator.

We may show advertisements to users who are not on a paid subscription. Advertising partners may use cookies or similar technologies to measure ad performance. Ad personalisation is limited and you can manage your preferences through your device or browser settings.

Depending on where you live, you may have the right to:

• access, correct or delete your personal information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a copy of your data in a portable format;
• lodge a complaint with your local data protection authority.

To exercise these rights, please contact us using the details below. We will respond within the time required by law.

We use encryption, access controls and regular monitoring to protect your information. However, no online service can be completely secure. Please keep your password safe and let us know immediately if you suspect unauthorised access to your account.

We may update this Privacy Policy from time to time. We will update the "last updated" date above and, for significant changes, notify you in the app or by email. Continuing to use the app after a change means you accept the updated policy.

Panaraim Pty Ltd — [registered address to be added]. Questions about this Privacy Policy or your data: [contact email to be added].